零售 product returns can make a big impact on your bottom line. In fact, these returns account for an estimated $165 million in losses per $1 billion in sales.1 没有适当的逆向物流策略, your business could lose out on profits simply for not being prepared. But don't worry — leading third-party logistics providers have the tools, resources and support you need to create an ideal reverse logistics strategy. 在本文中, we'll walk you through the basics of reverse logistics and seven steps you'll need to follow to create your own reverse logistics strategy.
逆向物流管理综述
Reverse logistics encompasses any reuptake, recycling, refurbishing and redistribution of goods. From the intake of returned items to the repurposing or reintroducing of those goods back into the marketplace, a solid reverse logistics management strategy can help your business maximize the value of returned products regardless of their condition.
逆向物流包括:
- 产品退运
- 产品召回
- 转售退回物品
- 修理或翻新物品
- 再制造物品以重复使用原材料
- 回收不能重复使用的产品
逆向物流供应商提供什么服务?
Leading reverse logistics providers offer a comprehensive view and holistic approach to 供应链优化. From the intake of raw materials to the distribution of returned goods back into the marketplace, 优质的逆向物流供应商将帮助您:
- 供应链中的可扩展性和灵活性
- 深厚的行业和地理知识和专业知识
- 整个产品生命周期的透明度
- 配送和翻新中心的管理
- 数据集成和基于web的技术
第三方物流逆向物流如何帮助我的业务?
逆向物流管理 from a trusted 3PL can transform the way your business operates. 优化你的 逆向供应链可以帮你省钱改善运营，等等.
第三方物流逆向物流管理的好处包括:
- Reduced administrative, transportation and aftermarket support costs
- 提高效率
- 提高服务市场占有率
- 更高地实现可持续发展目标
- 更好的客户服务和更高的保留率
- A synchronized supply chain to include forward logistics, inbound logistics, and reverse logistics
- Transparency in supply chain operations across your network
- 自动整合来自合作伙伴和系统的数据
7 Steps to Implement a 逆向物流 Process and How a 3PL Can Help
希望实现逆向物流流程? 遵循以下步骤来创建一个可靠的策略. And make sure to partner with a reverse supply chain expert to ensure that your 供应链优化 努力是尽可能有效的.
1. 制定和沟通退货政策.
A reverse logistics process always starts with a clearly communicated 返回政策. 退货是难免的，没办法. Set yourself up for success by crafting and putting into place a clear-cut process for returns. Then make sure that your process is clearly stated on your website or by your sales representatives. Your customers should be in the loop in order to streamline the process and avoid any potentially upset clientele.
2. 收集和分析退货数据.
在您实现了新的退货流程之后, it's imperative to start collecting and analyzing data so that you both have an idea of where your profit benchmarks should be and also inform your future decisions to maximize efficiency. Make sure to collect and compile all data points so that you can effectively audit your process and continuously improve your supply chain.
3. 创建一个处理退货的区域.
One quick way to optimize your reverse logistics process is to section off a specific area to handle all returns. 你不仅可以节省处理退货的时间, but you will also save yourself and your employees energy by having all returns in one centralized location. 没有空间指定一个固定的返回区域? 没有问题! Certain 3PLs offer warehousing solutions to help you make the most of your space.
4. Set up inbound shipping logistics for transporting products for returns, 翻新和其他逆向物流任务.
一旦你有了退货计划, 完成数据记录和指定的工作区域, you'll want to take a look at how your returns make their way back to you and plan for what will happen to them once they arrive. Working with a 3PL reverse logistics expert can help you find the best prices and services to fit your unique needs and help you maximize your reverse supply chain processes.
5. 建立工作流程.
Determining what happens to your returns can make or break your reverse logistics efficiency. Recycling goods with life left in them or refurbishing goods with a low profit margin can leave you with unnecessary losses. 与值得信赖的第三方物流合作伙伴合作 to decide what criteria each return must match to be resold, 翻新或回收. 然后创建一个过程来贯彻到底.
6. 根据产品可用性确定下一步.
一旦你决定了退回的产品应该去哪里, you'll need to create a process to determine how goods are resold, 翻新或回收. 考虑你独特的需求和限制. 没有放之四海而皆准的过程, so be sure to work with an industry professional to ensure that you're making the most of your own capabilities.
7. Implement the steps to complete a successful returns process.
既然你已经建立了一个可靠的回报策略, it's time to put your optimized reverse logistics process into action. 记住，优化不是一次性发生的. Continue collecting data and revamping your process to fit your needs as you scale and grow. A 3PL can also help implement the reverse logistics strategy to ensure all steps are working properly
Get Best-in-Class 供应链优化 from 十大菠菜台子
Having an effective reverse logistics process in place can help companies become more efficient and profitable, 尤其是在成长时期. 逆向物流管理, 然而, involves much nuance and industry know-how that companies may not have the time or resources to do well. 这就是我们的切入点. At 十大菠菜台子, we have the insights and expertise you need to identify areas for improvement and maximize efficiencies in your supply chain from start to finish. 今天就向 与专家交谈 and see how 十大菠菜台子 can transform your reverse supply chain.
1 Dopson, Elise, "Ecommerce Returns: Expert Guide to Best Practices (2024).2023年9月6日. Shopify.